Complaints Procedure

We sincerely hope that you do not need to make a complaint about our services but if you do feel that you need to do so then please in the first instance direct your complaint to the complaints Director, Donna Marie Sturrock, who will hopefully be able to resolve any issue.

In the event that you feel your compliant has not been resolved, then please take guidance from the Legal Ombudsman who can be contacted by following the link

CLC offers a compensation fund on behalf of the profession in the event you suffer any losses.  For more information please follow

Please also find a link to the EU consumer complaints resolution procedure here>